Company
Honor
Role
Product Design Director
Year
2023
End 2 End Design
Honor needed to deliver more personalized care, lower operational costs, and define new measures of quality—all while keeping the human experience front and center.
The tension was clear: balance scientific rigor, business needs, and user clarity without compromising any one of them.
Project Process
I introduced Strategy Spikes—focused workshops designed to surface valuable solutions quickly. By structuring sessions with cross-functional partners in Data Science, Product, and Design, we generated ideas that simply wouldn’t have emerged in silos.
Project Themes
Product Strategy
Through rounds of discussion and feedback with the primary stakeholders, we crafted a conceptual product strategy that touches the entire ecosystem. The final strategy leveraged augmented intelligence - enhances the work we do so we focus on the human experience.
Shifting Work Human ➡️ The System
As the system matures, automation increases + work is appropriately distributed across these ecosystem. This would dramatically shift the weight of work.
New Features
System monitors performance + communications updates, provides guidance + coaching directly to Care Pro, and offers professional growth opportunities.
Distributed team views enables actions from a high-level with visibility into the state or markets, teams, care, and actions that require reviews by specialists (HR, trust + Safety, etc.)
New Features
Integrated communication tool provides visibility to the team, enabling them to coordinate and resolve issues themselves (guided by the system).
Communication is on-platform and monitored. The system adjust the ideal care experience segment based on comms updates, behavior, feedback, and facilitates resolutions.
Influencing the Roadmap
This vision was then deconstructed to inform prioritization and the product roadmap.
Project Impact
Impact
Strategy Spikes reshaped how Honor approached care—fueling breakthroughs in personalization, measurement, and efficiency.
Personalized Care Plans streamlined intake and enabled predictive modeling, while Care Pro Preparedness offered a scalable quality metric.
Cross-functional work surfaced operational efficiencies that cut manual effort and sped time-to-care, directly influencing the product roadmap and research agenda.
