Company
Honor
Role
Product Design Director
Year
2023
End 2 End Digital Strategy
Honor needed to deliver more personalized care, lower operational costs, and define new measures of quality—all while keeping the human experience front and center.
The tension was clear: balance scientific rigor, business needs, and user clarity without compromising any one of them.
Project Process
I introduced Strategy Spikes—focused workshops designed to surface valuable solutions quickly. By structuring sessions with cross-functional partners in Data Science, Product, and Design, we generated ideas that simply wouldn’t have emerged in silos.
Project Themes
Product Strategy
Through rounds of discussion and feedback with the primary stakeholders, we crafted a conceptual product strategy that touches the entire ecosystem. The final strategy leveraged augmented intelligence - enhances the work we do so we focus on the human experience.
Shifting Work Human ➡️ The System
As the system matures, automation increases + work is appropriately distributed across these ecosystem. This would dramatically shift the weight of work.
Predictive + Proactive
Using historic data and self-service tooling, care plans are more accurately crafted care plan. This allows predictive and proactive reach out and support.
Human In The Loop
Recommendations and triggers are surfaced to the human to confirm care and schedule changes. This drives a more personalized experience.
Local Point of Contact
Loved care teams are communicative and reliable for care recipients - reducing the burden on the client and their family.
Project Impact
Strategy Spikes reshaped how Honor approached care—fueling breakthroughs in personalization, measurement, and efficiency.
Personalized Care Plans streamlined intake and enabled predictive modeling, while Care Pro Preparedness offered a scalable quality metric.
Cross-functional work surfaced operational efficiencies that cut manual effort and sped time-to-care, directly influencing the product roadmap and research agenda.
