Company

Honor

Role

Product Design Director

Year

2023

Facilitating Product Strategy

Facilitation has always been my superpower—

curating experiences through workshops, meetings, and collaborative events is both a skill and a personal passion. At Honor, this came to life in multiple ways.

photo from a workshop with several people sitting at a table watching the presentation together

Project Story

We began by documenting the user journey across complex, intertwined workflows. That clarity helped Product Management and Care Operations see shared problem areas and prioritize solutions that worked for both. The artifacts and narratives from this work gave our Senior Principal Designer the foundation to architect a holistic strategy alongside three other Principals. My role was to support her efforts—evangelizing the work, advocating for users, and helping the team manage and synthesize the flood of organizational feedback.

As excitement grew, we pulled the research artifacts and insights into a cohesive Product Vision. Partnering with the Head of Design, I helped plan the visioning process that ultimately guided the 1–to 2–year roadmap and defined the organization’s key bets.

Project Story

We began by documenting the user journey across complex, intertwined workflows. That clarity helped Product Management and Care Operations see shared problem areas and prioritize solutions that worked for both. The artifacts and narratives from this work gave our Senior Principal Designer the foundation to architect a holistic strategy alongside three other Principals. My role was to support her efforts—evangelizing the work, advocating for users, and helping the team manage and synthesize the flood of organizational feedback.

As excitement grew, we pulled the research artifacts and insights into a cohesive Product Vision. Partnering with the Head of Design, I helped plan the visioning process that ultimately guided the 1–to 2–year roadmap and defined the organization’s key bets.

My Contributions

  • Facilitated workshops and collaborative sessions to align Product, Care Ops, and Design

  • Documented complex user workflows, surfacing bottlenecks, and shared problem areas

  • Supported Senior Principal Designer in strategy development by evangelizing work and advocating for users

  • Guided Principals in managing feedback and synthesizing input across the org

  • Co-planned with Head of Design to shape the formal Product Vision, which drove the 1–2 year roadmap

  • Strengthened cross-functional culture through facilitation that built trust, reputation, and lasting connections

Cross-Functional Workshop
Client Product Strategy
Screenshot of the design file
Screenshot of the design file

My Impact

Beyond strategy, I cultivated connections across our remote, cross-functional teams—leading workshops, deep dives, and creative jams that not only built a reputation for quality and collaboration but also fostered genuine community and friendships.

Project Stats

  • 3+ Strategy Spikes facilitated with cross-functional partners (Design, Product, Data Science) to surface high-value solutions

  • 3 major initiatives (Personalized Care Plans, Care Pro Preparedness metric, operational optimizations) directly shaped the Product Roadmap

  • 20% faster decision-making in product exploration by structuring workshops around rapid alignment and iteration (placeholder % — adjust if you have real data)

Screenshot of strategy spike Figjam file

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