Company
Honor
Role
Product Design Director
Year
2023
End 2 End Design
Honor needed to deliver more personalized care, lower operational costs, and define new measures of quality
—all while keeping the human experience front and center.
Clients are looking for consistency with the CarePros who come into their home.
CarePros want shifts that fit their schedule and certification.
As the system matures, automation increases + work is appropriately distributed across these ecosystem we dramatically shift the weight of work.
"Augmented intelligence enhances the work we do so we focus on the human experience."
- Rose Kue, Principal UXR
System monitors performance + communications updates, provides guidance + coaching directly to Care Pro, and offers professional growth opportunities.
Distributed team views enables actions from a high-level with visibility into the state or markets, teams, care, and actions that require reviews by specialists (HR, trust + Safety, etc.)
Communication is on-platform and monitored. The system adjust the ideal care experience segment based on comms updates, behavior, feedback, and facilitates resolutions.
Our Impact
Strategy Spikes reshaped how Honor approached care—fueling breakthroughs in personalization, measurement, and efficiency.
Personalized Care Plans streamlined intake and enabled predictive modeling, while Care Pro Preparedness offered a scalable quality metric.
Cross-functional work surfaced operational efficiencies that cut manual effort and sped time-to-care, directly influencing the product roadmap and research agenda.
